VoiceInsight
Every call understood, analysed and actionable.
VoiceInsight automatically transcribes, summarises, scores and analyses every recorded 3CX call, turning conversations into searchable business intelligence.
The Problem
Your most valuable customer information lives inside phone calls.
Sales opportunities, customer frustrations, complaints, action items and service issues are discussed every day, yet very few organisations have the time to listen back to hundreds of hours of recordings.
Important information is often missed, follow-ups get forgotten and valuable customer intelligence remains hidden inside call recordings.
VoiceInsight solves this by automatically converting every recorded conversation into searchable, actionable information.
How VoiceInsight Works
Connect
Connect VoiceInsight to your 3CX phone system and choose which extensions should be monitored.
Analyse
Every recording is automatically transcribed, speaker-labelled, summarised, sentiment-analysed and quality scored.
Take Action
Search calls, monitor trends, receive alerts and identify coaching opportunities in seconds.
Powerful Features
Automatic Call Capture
VoiceInsight automatically captures recordings directly from your phone system and processes them without manual intervention.
Accurate AI Transcription
Advanced speech recognition with support for custom vocabulary, product names and company terminology.
Speaker Identification
Automatically identifies who said what, distinguishing between staff and callers throughout the conversation.
AI Call Summaries
Every call receives an executive summary, action items, follow-up recommendations and sentiment analysis.
Keyword Alerts
Create alerts for important terms such as “complaint”, “cancel”, “refund”, competitor names or any custom keyword.
Custom Quality Scorecards
Build tenant-specific call quality assessments and automatically score every interaction against your own standards.
Trend Analytics
Monitor sentiment trends, popular discussion topics, repeat callers, user activity and team performance over time.
Email Notifications
Configure alerts for specific sentiments, follow-up requirements or keyword matches.
Key Benefits
Never Miss a Follow-Up
AI-powered analysis identifies genuine actions and commitments, ensuring important customer requests don’t fall through the cracks.
Understand Customer Sentiment
Automatically classify calls as Positive, Neutral or Negative and quickly identify customers who may need additional attention.
Improve Team Performance
Automated quality scorecards allow managers to coach teams consistently without spending hours listening to recordings.
Find Any Conversation Instantly
Search by keyword, caller, extension, date, sentiment, follow-up status or topic.
Spot Trends Early
Track sentiment, common discussion topics, repeat callers, call volumes and emerging customer issues.
Built for Scale
VoiceInsight includes full multi company and department support, making it ideal for MSPs and organisations managing multiple departments or customers.
- Customised scorecards per company / department
- Company / department specific keyword alerts
- Individual retention policies
- Dedicated reporting and analytics
- Flexible permission management
Security First
Security and control are built into the platform from day one.
Role-Based Access
Users only see the calls and teams they are authorised to access.
Two-Factor Authentication
Full MFA protection using authenticator applications.
Full Audit Logging
Record logins, playback activity, downloads, configuration changes and administration actions.
Retention Policies
Configure audio and transcript retention periods on a per-department basis.
VoiceInsight currently supports 3CX.
Yes. VoiceInsight includes full multi-tenant capability.
Yes. Quality assessment criteria can be customised for each tenant.
Yes. Each tenant can create their own monitoring and alert policies.
VoiceInsight processes all recordings in its data centres within the UK.
Turn Every Conversation Into Business Intelligence
Discover customer sentiment, improve service quality and unlock the value hidden inside your call recordings.
