Academy support

Oakford continues to work with both existing Academy Trusts and new, forming trusts to implement strategic and effective ICT solutions. Some of the most common solutions include the installation of dedicated broadband lines followed by the integration of each Academy Trust member’s ICT system with centralised management from the Trust Lead. By centrally managing and hosting services from the Trust lead site all Trust members will reduce overall ICT spending and ICT support requirements. There are also further savings in infrastructure and software purchases.

Engineering and Testing

Initial Consultancy

An initial consultation with Oakford will provide your Academy Trust with available options both from a technical and financial perspective. We will gather all required information from each school site including – software used, ICT hardware, physical network infrastructure and broadband connectivity and will produce a report detailing any equipment or services required per Trust site in addition to any centralised infrastructure requirements.


Design & Project Management

Should you decide to move forward with a centrally managed Trust network, Oakford will provide full design and project management services to ensure downtime is minimal and that each Trust member understands what is happening and when.

Implementation & Support

Oakford will also implement the solutions required as a fixed, managed project which will include on-site training for each Trust site. Full system documentation will be provided upon completion and an on-going remote support service will be available to the Academy Trust leader.

Secondary School Support

Many secondary schools contact Oakford on a regular basis to seek help with their IT support and development. While each case is slightly different, a consistent reason for seeking outsourced IT services include –

  • IT staff departure
  • Long term IT staff sickness
  • Poor IT support performance
  • Lack of in house skills to achieve goals
  • Cost saving

Oakford can help in a variety of ways, either complementing an existing IT support team with 3rd line support and consultancy or providing a fully outsourced IT agreement with on site staff provision.

On Site Support Staff

Remote 3rd Line Support

Management and Consultancy

Total Responsibility

By outsourcing the onsite support to Oakford Technology you will no longer have the responsibility of coping with staff absence, holiday rotas, insurance, tax and on going training. As part of an outsourced support service, Oakford provides cover for staff sickness and leave as well as providing the School support team with access to a wide range of engineers with specialist technical skills. All Oakford engineers are DBS checked, Microsoft trained and are also familiar with a range of Education IT systems.

IT is a vast subject and it would be unrealistic for any individual to be an expert in every area. That is why many schools choose to outsource their IT support to Oakford as they then have access to a wider team each specialising in different areas. The Oakford provided Network Manager will be technically strong but will have the support of colleagues from the Oakford technical specialist team enabling tasks to be escalated when appropriate.

This ensures the school experiences a faster IT support turnaround time and saves money on employing additional external contractors.

Confident and well trusted, Oakford are able to take full responsibility of your system and its needs. From a simple request to change a toner cartridge to implementing your new ICT suite we can deliver the full spectrum of ICT services leaving you and your team free to work on your school’s planning and ICT curriculum delivery. Typically answerable to the business manager or the Headteacher and working alongside your ICT department our onsite deployed Network Manager, technical team and visiting consultant keep your ICT provision on target and in alignment with both your curriculum and your strategic targets.

A named consultant visits the School on a regular basis to lead the management and strategic development of IT.

The consultant also meets with the Senior Leadership Team on a regular basis to discuss new technology developments e.g. server virtualisation, Thin Client technology and education focused developments.

By using both commercial and education experience from other establishments, the Oakford consultants are able to provide credible recommendations for improvement. They are also able to provide the School with details and advice on how to convert staff ideas into reality.

Primary School Support

Oakford Technology has supported IT in schools for over 20 years, ranging from small primary and special education schools through to large secondary schools and colleges. As part of a continued programme to assist schools and colleges in the South West, Oakford Technology is offering each institution professional IT support services, IT consultancy and development services. Building on our vast experience and success of proven network design, implementation and support in other institutions, Oakford is helping schools reach or exceed IT targets through strategic development.

It has been a pleasure to work with you and your team, a very professional outfit.

Head Teacher | John Hanson Community School

Oakford has been the difference between being unable to operate an IT system at all and moving into the 21st century.

I would recommend them to anyone.

Business Manager | Wyvern College

A first rate company offering a first rate service at a reasonable price

School Business Manager | Walter Powell School

We are very pleased with the high level of service and equipment that Oakford offers us. Nothing is too much trouble and they are always at the end of the phone for those emergency hiccups that occur!

I would highly recommend them to any school.

Head Teacher | St Barnabas School

Oakford has enabled us to get back on track with ICT and hopefully from September onwards we'll be able to make great strides in the children's learning and the staff's teaching. Thanks for all that you and Oakford do for us.

ICT Co-ordinator | Kings Lodge Community School

From the design process through to ICT support, they are fantastic. Oakford now come into school on a fortnightly basis to sort out any technical issues that we may be facing, however, I know there is always someone on the end of the phone who can provide friendly and professional support if necessary.

Deputy Head teacher & ICT coordinator | Aloeric Primary School

A key factor has been Oakford's ability to listen to what the school wants to achieve in non-technical terms, articulate solutions without losing staff in technical jargon, and then provide the skills and expertise to make it happen. We are really pleased to be working with them.

Business Manager | Lavington School

Oakford have exceeded our expectations. They have turned the school around in terms of efficiency and enjoyment on behalf of the children as well as adults. All in all Woodlands Primary school are very happy with the way that Oakford Technology run the IT and look forward to more innovative input and ideas.”

Admin Officer | Woodlands Primary School

Regular Site Visits

Remote Support

Consultancy and Project Management

A DBS cleared, named engineer will attend site on an agreed basis to carry out essential infrastructure maintenance and to resolve IT issues for both admin and curriculum users. The engineer will cover a number of areas including –

  • PC/Laptop repairs
  • Software deployment
  • SIMS Updates/migrations
  • Virus Removal
  • Projector & SMART board maintenance

Using the Oakford online helpdesk the engineer will check the required jobs before attending site to prepare and be certain that they have all possible required parts and consumables, thus ensuring your school gets the maximum support from each visit.

A remote support helpdesk is available to the school between the on site visits.

The helpdesk team can assist with a wide variety of enquiries ranging from resetting a password to installing certain types of software. If the issue is an emergency, they can also initiate an ad hoc on site visit to speed up the resolution.

As the on site support engineer maintains detailed documentation and records the history of tasks electronically, it is easy for the helpdesk team to get up to speed with an issue without requiring the user to explain everything again.

Equally the on site engineer will see the remote support tasks so they have all IT support history to hand.

An experienced and knowledgeable consultant will visit school on a regular basis to discuss future planning, government requirements, IT development and any other points that the school must prepare for or be aware of.

The consultant will also assist with IT policies, staff training and project management of IT related work including new buildings, 3rd party application integration and migrations.

Due to Oakford’s focus revolving around education, we are well qualified to keep the school up to date with developments and recommend necessary updates to keep the IT system reliable, fully operational and crucial suitable for the end user equipment.

Looking for Secondary Support?