Oakford Technology has supported IT in schools for over 20 years, ranging from small primary and special education schools through to large secondary schools and colleges. As part of a continued programme to assist schools and colleges in the South West, Oakford Technology is offering each institution professional IT support services, IT consultancy and development services. Building on our vast experience and success of proven network design, implementation and support in other institutions, Oakford is helping schools reach or exceed IT targets through strategic development.
A DBS cleared, named engineer will attend site on an agreed basis to carry out essential infrastructure maintenance and to resolve IT issues for both admin and curriculum users. The engineer will cover a number of areas including –
- PC/Laptop repairs
- Software deployment
- SIMS Updates/migrations
- Virus Removal
- Projector & SMART board maintenance
Using the Oakford online helpdesk the engineer will check the required jobs before attending site to prepare and be certain that they have all possible required parts and consumables, thus ensuring your school gets the maximum support from each visit.
A remote support helpdesk is available to the school between the on site visits.
The helpdesk team can assist with a wide variety of enquiries ranging from resetting a password to installing certain types of software. If the issue is an emergency, they can also initiate an ad hoc on site visit to speed up the resolution.
As the on site support engineer maintains detailed documentation and records the history of tasks electronically, it is easy for the helpdesk team to get up to speed with an issue without requiring the user to explain everything again.
Equally the on site engineer will see the remote support tasks so they have all IT support history to hand.
An experienced and knowledgeable consultant will visit school on a regular basis to discuss future planning, government requirements, IT development and any other points that the school must prepare for or be aware of.
The consultant will also assist with IT policies, staff training and project management of IT related work including new buildings, 3rd party application integration and migrations.
Due to Oakford’s focus revolving around education, we are well qualified to keep the school up to date with developments and recommend necessary updates to keep the IT system reliable, fully operational and crucial suitable for the end user equipment.